top of page

Terms and conditions

1. Scope For the commercial relationship between Madnesses and the customer - also for all future business - only the following general conditions apply in the version in force at the time of the order. Madnesses does not recognize the diverging conditions of the client, unless Madnesses has expressly accepted their validity in writing.

 

2. Conclusion of the contract and withdrawal Madnesses undertakes to accept the customer's order on the site conditions. Madnesses is entitled to withdraw from typing, printing and arithmetic errors on the site. If the Madnesses supplier no longer delivers the goods ordered to Madnesses despite the contractual obligation, Madnesses has the right to withdraw.

 

3. Price The prices indicated by us include 19% VAT and in Euro exclusive shipping costs. Madnesses reserves the right to change prices without notice.

3b. Delivery Unless otherwise agreed, delivery is made from warehouse to the delivery address specified by the customer. The information on the delivery time is not contractual, unless the delivery date has been exceptionally promised. The delivery is of course in a package with Deutsche Post.


Shipping is done at the seller's risk. The shipping and packaging method is up to us. The delivery time is the time when the goods leave our company. Germany: The shipping costs amount to € 4.90 or € 5.90 (depending on the weight and size of the items concerned). Europe: The shipping costs are € 17 (depending on the weight and size of the items concerned).

America / Canada: The shipping costs amount to 34 € (depending on the weight and size of the items concerned).

Rest of the world: The shipping costs amount to 40 € (depending on the weight and size of the items concerned). During the verification, the shipping costs are clearly indicated. Madnesses has the right to make deliveries in several shipments. Additional costs in this regard are borne by Madnesses. When the articles are delivered to the buyer at the delivery address indicated, the risks linked to the articles are transferred to the buyer.

 

4. Due date and payment, by default The purchase price is due immediately upon order. The customer can pay the purchase price in advance or PayPal. If Madnesses clearly suffers higher damage caused by delay, Madnesses is entitled to claim it. Advance payment: Payment must be made within 14 days of the order date. If we have not received payment within 14 days, we will consider your order void. Payment is made by transfer of the amount due to our bank account in Germany, or paypal.

Bank address:
Germany:
NAME: tessa marx / Madnesses
IBAN: DE65 6925 0035 1055 3180 16 SWIFT: SOLADES1SNG

All payments made to:
tessa marx
Gumpenhalde 4
78253 Eigeltingen
Germany

Claims release you from the obligation to pay.

 

5. Compensation, retention The customer has the right to compensate only if his counterclaims have been legally established or have been recognized by Madnesses. In addition, he is only authorized to exercise a right of retention if his counterclaim is based on the same contractual relationship.

6. Your right of withdrawal Tailor-made items cannot be exchanged or refunded. Items not made to measure can be exchanged or refunded within 8 days of receipt. Please return the item (s) with your postpaid invoice. Please indicate on the invoice: - Date of receipt - Reason for returning the item - If you prefer another item or your money The account information required to return the amount paid (which will take place within 2 weeks) Within In the following cases, returned items will not be accepted: *) The clothes have been worn, washed and / or damaged *) You have tried to repair a fault yourself *) The item is not complete

7. Retention of title The delivered goods remain the property of Madnesses until all claims against the customer have been settled in full.

8. Guarantee for defects and liability We reserve the right not to accept customer orders or to execute them if they are not available. In this case, we will notify you immediately and refund your payment.

If the goods delivered to you are defective, we will provide you with a prompt and service-oriented remedy. Please contact Madnesses or send the defective merchandise carefully packaged and postage paid, indicating the above defect. Address. The submission of the original invoice is required to assert your complaints. We kindly ask you to keep your shipping confirmation (package label) carefully for verification.
 

Terms and Conditions: Text
bottom of page